Return and Refund Policy

At Mira Macro Lens, we strive to ensure that you are satisfied with your purchase. However, we understand that sometimes products may need to be returned or refunded. Please read our policy carefully to understand your rights and obligations.

1. Eligibility for Returns

We offer returns for items that meet the following criteria:

• Damaged or Defective Items: If the product you received is damaged, defective, or not what you ordered, we will accept returns and issue a refund or replacement.
• Wrong Item Received: If we send you the wrong product, we will accept returns and offer you a replacement or a full refund.
• Unopened Products: Products that are still in their original, unopened packaging may be eligible for return.

2. Non-Eligible Returns

We do not accept returns or offer refunds for the following:

• Products that have been opened, used, or tampered with (unless they are defective or damaged).
• Custom or personalized products.
• Products purchased from third-party sellers or affiliates.

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us within 7 days of receiving your order to report any issues with the product. You can reach us at [email protected].
2. Provide Proof of Purchase: Please provide your order number and photos of the damaged or defective items.
3. Return Authorization: Once we review your return request, we will provide you with a Return Authorization (RA) number and instructions on how to send the product back to us.

4. Shipping for Returns

• Return shipping costs will be covered by Mira Macro Lens in cases of defective, damaged, or incorrect items.
• If you are returning an item for other reasons, you will be responsible for the return shipping costs.

Please ensure that the item is securely packaged when returning it to prevent further damage in transit.

5. Refunds

Once we receive and inspect the returned item, we will process your refund within 10 business days. The refund will be issued to you as follows:

• If you paid via cash on delivery, we will arrange for the refund through cash.

6. Exchanges

If you would prefer to exchange an item, we will send you a replacement once we receive and approve the returned product. Please contact us at [email protected] for assistance with exchanges.

7. Cancellation of Orders

Since we only offer cash on delivery (COD) as a payment method, once the order is placed, it cannot be canceled online. However, if you wish to cancel your order before shipment, please contact our customer service team immediately at [email protected]. If the item has already been dispatched, you may proceed with the return once received.

8. International Returns

For international orders, please note that return shipping costs and duties may be higher. You are responsible for the return shipping charges and any associated customs duties.

9. Contact Us

If you have any questions or concerns about your return or refund, please do not hesitate to contact our customer support team at [email protected].